Frequently Asked Questions
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of purchase for a full refund. Items must be in original condition with all tags attached. Please contact our customer service team to initiate a return.
Are purchases final sale?
Most items are eligible for return or exchange within 30 days. However, some items marked as final sale cannot be returned. Please check the product description for any final sale indicators before purchasing.
When will my order arrive?
Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout. You'll receive a tracking number via email once your order ships, so you can monitor its progress.
Where are your products made?
Our products are carefully sourced and manufactured with quality and sustainability in mind. We work with trusted suppliers both locally and internationally to bring you the best products. Each product page includes details about its origin and materials.
How much does shipping cost?
Shipping costs vary based on your location and the shipping method you select. Standard shipping is calculated at checkout based on your address. We offer free shipping on orders over $100 to most locations in the continental United States.
What if my hat feels too tight or too loose?
A hat that's slightly loose can be fitted with hat size reducer tape inside the sweatband. A tight hat can often be stretched by a professional hatter — we offer this service in-store.
Can my hat be resized after purchase?
Yes! We offer professional hat shaping and resizing services at our hat bar. Bring your hat in and our hatters will adjust the fit to your head.
What hat sizes do you carry?
We carry sizes ranging from XS (6 3/8) to XXL (7 5/8), including half sizes. If you're between sizes, we recommend sizing up for comfort.
How do I measure my head for the right hat size?
Use a soft measuring tape and wrap it around your head about 1 inch above your ears and eyebrows. Note the measurement in inches or centimeters and refer to our size chart to find your perfect fit.
How do I start a return?
Contact us through our website with your order number and reason for return. We'll provide a prepaid return label for eligible items.
What is your return policy?
We accept returns within 30 days of purchase for unworn, unaltered items in original condition. Custom shaped hats are final sale.
Do you ship internationally?
Currently we ship within the US. International shipping options are coming soon — sign up for our newsletter to be notified.
How long does shipping take?
Standard shipping takes 5–7 business days. Expedited options are available at checkout. Custom or shaped hats may require additional processing time.
How much does hat shaping cost?
Pricing varies by service. Visit our Hat Bar page or contact us for current pricing on shaping, steaming, and customization services.
Can you shape any hat?
We work with most felt and straw hats. Structured caps and fabric hats are generally not shapeable. Bring yours in and we'll assess it for you.
How long does hat shaping take?
Most shaping services take 30–60 minutes depending on the complexity of the style. Walk-ins are welcome, but appointments are recommended.
What is hat shaping?
Hat shaping is the process of steaming and molding a hat to achieve a specific brim curl, crown crease, or custom style that reflects your personality.
How do I remove sweat stains from the sweatband?
Use a soft brush with a mixture of water and white vinegar, gently scrubbing the sweatband. Let it air dry completely before wearing.
Can I reshape a hat that got wet?
Yes! Allow it to dry naturally on a hat form or your head. For best results, bring it to us for professional reshaping.
How do I store my hat properly?
Store your hat upside down on its crown or on a hat rack to maintain its shape. Keep it away from direct sunlight and humidity.
How do I clean my hat?
Spot clean with a damp cloth and mild soap. Avoid submerging your hat in water as it can distort the shape. For deep cleaning, bring it to our hat bar for professional care.